REPORT AN URGENT CYBERSECURITY RELATED INCIDENT

  • Report incident at CERT.BE

CERT incident report form

more info on the CERT procedure NL FR

 

  • Or get in touch via email

Send an encrypted e-mail to cert@cert.be

 

  • Or call

+32 (2) 501 0560

THE INITIATIVE

Who can call on We Help Our Hospitals?

Belgian Hospitals

Belgian Services Providers to eHealth (eg information exchange)

Belgian Recognised Research Laboratories

Other Healthcare related organisations involved in caretaking for COVID-19

 

When to call on We Help Our Hospitals?

If you’re a healthcare provider in need of;

  Support during suspicious activities in your network

Support after personal data leakage

Help for urgent Cyber security questions

Help during incidents (CERT)

 

Security experts are on call to ensure that our critical healthcare providers can remain up and running in times of need.

Whether incidents such as ransomware or data breaches occur, or there’s a reason to believe that your hospital’s information security or IT systems have been compromised, or you simply have pressing questions regarding IT security, our volunteers and service providers have offered their time and means to help our most vital sector stay on its feet, free of charge.

When to call Us?

Your organization has been affected by ransomware

Unauthorized persons may have access to your network or accounts

Sensitive personal or medical data may have been leaked

As (C) ISO you have urgent cybersecurity questions that cannot wait

Healthcare is helping us. We support our hospitals and caretakers with cybersecurity.

A collaboration of CyberSecurity services and technology providers (Affiliated Companies) and CyberSecurity expert Individuals (volunteers – CyberSecurity Community of the Willing)for Belgian hospitals, laboratories and other caretakers during major crises.

How does it work?

In case of a cybersecurity incident (ransomware, phising, data loss, …) the healthcare organisation should follow the standard procedure by contacting their Cybersecurity Emergency Response Team (CERT) assigned to them. If none is available directly to you, get in touch with the national CERT.be by filling in the structured form, in order to be better prepared to be supported or for very urgent emergencies by phone at +32 (0) 2 501 05 60 encrypted email or by regular mail using cert @ cert.be.

When can you call?

If you are a victim of ransomware, phishing emails or other digital attacks, but also if your employees are currently unable to work from home safely, please contact us. You can also contact us if you suspect that your organization has been hacked or for other urgent IT security questions. You decide whether you contact us by phone or e-mail.

AFFILIATED CYBER SECURITY COMPANIES

LSEC GROUP

 Provides 100 hours of advice and technical expertise

TOREON GROUP

Provides 100 hours of advice and technical expertise

Deloitte Belgium

Provides 100 hours of advice and technical expertise

REQUEST HELP AS A HEALTHCARE PROVIDER

Incidents

1. Contact CERT

In case of a cybersecurity incident (ransomware, phishing, data loss, …) the healthcare provider will follow the standard procedure by contacting their Cybersecurity Emergency Response Team (CERT) assigned to them. If none is available directly to you, get in touch with the national CERT.be by phone at +32 (0)2 501 05 60 encrypted email or by regular mail using cert@cert.be.

CERT.be or your local CERT will collect the necessary information into one central organisation as part of the Centre for CyberSeurity Belgium (CCB).  This is the official Belgian centre supported by the federal government to support CyberSecurity incidents in Belgium. A series of questions will be asked, which could be of technical nature. Prepare yourself and a team to answer or follow-up on these questions.

Non-urgent requests

1. To request services from our service providers please send an email to info@wehelpourhospitals.be

2. Our team will pair one of the available service providers to your request depending on your requirements

3. After which you will be able to reach out to the provider directly

Selecting your CyberSecurity partner

The listed affiliated companies  are ready to assist to the CyberSecurity of healthcare and related sector organisations in Belgium which are involved in the battle against COVID-19 . You can contact them directly to ask for their CyberSecurity offerings (both preventative and in case of support during or after attacks). You can also reach out to companies (at) wehelpourhospitals.be  in order to be guided to select your right partner. We will propose out of this list 3 companies most suitable to your demand.  The collective of cybersecurity companies is ready to provide help free of charge, some during the current crisis, others also beyond.

How to join?

CyberSecurity experts unite to support our healthcare sector, so that care organizations and staff can continue to focus on care provision and don’t need to worry too much about CyberSecurity issues. While they help our families, relatives, friends and fellow citizens, we could look into the sanity of the supporting systems.

This offering consists of urgent and emergency incidents, first aid service to cybersecurity. A group of volunteers, called the CyberSecurity Community of the Willing (CCOW) will support the CERT.be and the hospital incident team with experience, expertise and hands-on actions.

But instead of waiting until the inevitable might happen, consider being better prepared with support, advisory and technical means. For this reason CyberSecurity companies in Belgium are offering services and products free of charge, no strings attached.

Do you want to contribute to this as a cybersecurity company? We love that! As a service provider you can join WeHelpOurHospitals.be by sending an email to servicesoffering at wehelpourhospitals.be. As a volunteer, contact volunteers @ wehelpourhospitals.be. In this email, briefly describe who you are and what you do, and how and how many hours you want to contribute to the initiative. We’ll send you in reaction the necessary documentation for you to consider and to sign up.

As soon as you participate, we may call on you based on a request for help from the healthcare sector and your expertise. We take care of the matching and administration. You have direct contact with the requesting party to resolve the request for help.

Thank you for your contribution to WeHelpOurHospitals.be!

ABOUT WEHELPOURHOSPITALS.BE

Around the world everyone is working hard to support the healthcare, hospitals, laboratories, triage centres and caretaking in the society. Also here in Belgium, we are seeing the need to support during crises, such as the current corona COVID-19-outbreak. CyberSecurity experts and professionals in Belgium reach out to organisations involved in the battle against the spread and in the caretaking of our citizens by providing services and technologies free of charge, no strings attached. While others take care of us, we take care of our digital security and safety. Together we can fight this, now and in the future!

Late March 2020, this initiative www.wehelpourhospitals.be was created to offer free of charge support to all caretaking organisations in Belgium, who are in urgent need of cybersecurity expertise and services. It is supported by companies listed below and by a group of individual experts, the CCOW – CyberSecurity Community of the Willing.

JOIN OUR CAUSE AS A SERVICE PROVIDER

 

1. Send an email to servicesoffering at wehelpourhospitals.be and describe a brief who you are and the types of services with which you would like to contribute

2. We will send you an email in return with a document to complete and reach out to you for the final steps for joining as a voluntary service provider.

3. Once the aforementioned has been finalised, you’ll be one of the service providers that can be contacted for incoming requests. WeHelpOurHospitals will pair the healthcare provider to the service provider that matches best with their needs and enable them to reach out to you directly.

JOIN OUR CAUSE AS AN INDIVIDUAL VOLUNTEER

 

1. Send an email to volunteers at wehelpourhospitals.be  with the interest to join .

2. We’ll reply back with some documents for you to fill out, and how you would like to contribute, send these completed back for the final steps for joining as an individual volunteer.

3. Once the aforementioned has been finalised, you’ll be one of the volunteers that can be contacted for incoming requests. CCOW or CCB will pair the healthcare provider to the volunteer that matches best with their needs and enable them to reach out to you directly.

OTHER INDUSTRY, LAW ENFORCEMENT AND GOVERNMENT LINKS OF INTEREST

CYBER ​​CRIMINALS ABUSE CORONAVIRUS
SAFEONWEB (NL) (FR)

SAFE ONLINE DURING COVID-19 CCBCERT.BE

WORKING AT HOME PRECAUTIONS

 

DIGITAL TRUST CENTER (DTC) (NL)

WORKING FROM HOME BY THE CORONAVIRUS? THREE THINGS THAT YOU SHOULD PAY ATTENTION TO AS A COMPANY.

This is an initiative of the CCOW (CyberSecurity Community of the Willing) with the support of LSEC – Leaders In Security, Toreon, Deloitte Belgium and the CCB (Center for Cybersecurity Belgium) – CERT.BE. Contact with the initiative, mail ccow at.